You can view answers to our frequently asked questions below.
If you have a question that we have not covered here, then please Contact Us.
Absolutely! Once we have appointed you a cleaner we will ask them to contact you to arrange a meeting. This meeting is an opportunity for you to get to know your cleaner’s personality, discuss the tasks you require, whether you will be home or at work during the clean. Its essential that you are comfortable and confident with your cleaner so please do not agree if you are not as we can arrange another. Once you are happy, you and your cleaner can arrange the day and time of your cleans.
Needing time off and being poorly sometimes comes out of the blue so we ask our cleaners to give us as much notice as possible. Where this isn’t possible, we will try our best to arrange cover for the same day however if it is extremely short notice this may need to be the next day. If in the unlikely event we fail to provide a replacement cleaner, we will of course refund you accordingly.
If your cleaner doesn’t show up at an arranged time, please contact us ASAP and we will attempt to make contact to ensure firstly that they are safe and well and secondly to establish why they haven’t shown up. We again will try our best to arrange cover for the same day however if it is short notice, again this may need to be the next day.
Please give the office a call and let them know your concerns, it may be that we can rectify the situation quickly for you. If, however for whatever reason you would like a different cleaner we can assign another with immediate effect.
By having the same cleaner each visit you can customise which jobs are to be done weekly, monthly and quarterly. This allows you to tailor your own specific package. Usual requirements include cleaning of bathrooms and kitchens. Polishing, vacuuming, and mopping of floors. Cleaning of inside windows. Stripping and making beds. Ironing if requested.
No, not under any circumstances. We invest a lot of time and money recruiting, training and vetting the cleaners. The cleaners are contractually bound not to work privately for any of our clients. If we were to find out this situation had occurred, we would take appropriate action.
Our rates are dependent on the number of hours, service and frequency you require and are payable in advance. More information about prices can be viewed on the services and pricing page.
Refunds are given if you provide us with 24 hours notice or more that you do not require the cleaner. Any cancellations for services with less than 24 hours notice will still need to be paid for and no refunds shall be given.
We do not believe in lengthy complicated contracts, so we don’t have any. We simply ask that you pay in advance for the services provided and agree to our terms and conditions.
No, not if it doesn’t suit you. We will work to your needs. Our cleaners are all DBS checked and happy to keep hold of your keys. We recommend you obtain an outdoor key safe. This has more protection for your keys as they can be left and managed by yourself during cleans.
Yes, for all our service except moving in and out cleans you would need to provide adequate products and equipment for the clean to be carried out. We provide a recommended list of required items that will help your cleaner provide the best service. Bleach is not allowed to be used by our cleaners and no claims for bleach can be made.
Our business is insured for up to £2,000,000 pounds of public liability insurance and this is provided for each clean performed.
2 hours is the minimum number of hours that we would supply on any cleaning service.
Simply give us a call and we can change this.
The payment for the services provided would be paid to us in advance via a bank transfer or standing order.
Once you decide you would like to use our services, we arrange a free of charge home visit from one of our friendly office team. On this visit you will be asked what tasks you would like us to complete and talked through the timescales and equipment required to achieve this.